The general terms and conditions
The general terms and conditions of sale of the online shop starr-shop.com are in accordance with the Slovenian Consumer Protection Act (ZVPot, Official Document of RS, št. 98/2004-UPB2, 126/2007 in 86/2009), the GZS recommendations and the international e-business code. The website www.starr-shop.com is an online shop operated by the company STARR, Snežana Kuralt s.p., Reštanj 94A, 8281 Senovo, tax number: 71741976, registration number: 7005431000.
The prices of the products in the online shop starr-shop.com are in euros. VAT is included in the price. The delivery costs are not included. The articles and prices of the special and Regular Offers Regular and sale offers in the online shop are valid until revocation or until they are in stock. STARR , Snežana Kuralt s.p., reserves the right to remove the products from our offer without notice.
Protection of personal data
STARR, Snežana Kuralt s.p., undertakes to protect the data of customers and users (personal data, order data…). All data collected in starr-shop.com are used only for orders. Personal data are protected by personal data protection laws and will not be disclosed to third parties under any circumstances. Registration and/or login are required exclusively for the proper functioning of the online shop.
The responsibility STARR, Snežana Kuralt s.p., undertakes that all data on the online store starr-shop.com are accurate and up to date, but does not guarantee that the information is correct and for the possible errors in our content. Photos on the site may be symbolic.
Order, purchase, order confirmation and product information
If you encounter any difficulties in completing an order, please contact us at firstname.lastname@example.org. All possible mistakes you make before completing the order can be corrected in the process. If you notice the error after you have completed the order, please let us know at email@example.com.
Orders are shipped by Slovenian Post or DHL. The approximate delivery time for international orders is 3-15 days. For the exact time frame for your country please contact us.
Payment in the online shop starr-shop.com can be made as a bank transfer, with PayPal, Stripe or with credit cards (Visa, Mastercard). You can choose the payment method in the order process. All receipts are kept at the company’s headquarters. The customer can request a copy of the receipt at any time on our email firstname.lastname@example.org.
The warranty is valid only with the receipt. Return of goods According to Costumer Protection Laws, within 30 days of collecting the goods, the customer may notify the seller in writing at email@example.com that he/she wishes to cancel the contract without giving any reason.
The goods must be returned in the original packaging with all enclosed parts and paperwork. In the event that the returned goods are damaged in any way or show signs of use, we reserve the right not to refund the money or to charge you for the damage. The goods must be returned to the address STARR, Snežana Kuralt s.p., Reštanj 94A, 8281 Senovo. STARR , Snežana Kuralt s.p., , reserves the right to keep the money until the receipt of the goods.
In case of complaints or warranty claims, please contact our complaints department at the e-mail address firstname.lastname@example.org. Your case will be processed in less than 5 working days and you will be personally notified of the resolution by phone or email.
Information and support
If you have any questions or problems with your order, please contact our help service at the e-mail address email@example.com.